Open AccessDO WORK ENVIRONMENT, INDIVIDUAL FACTOR AND TRAINING PROCESS INFLUENCE THE EFFECTIVENESS OF TRAINING PROGRAM FOR HUMAN RESOURCE IN THE HOTEL SECTOR?
Author(s) -
Nurhazani Mohd Shariff,
Azlan Zainol Abidin,
Asif Zamri Zainol,
Johan Abdullah
Publication year - 2021
Publication title -
journal of tourism, hospitality and environment management
Language(s) - English
Resource type - Journals
ISSN - 0128-178X
DOI - 10.35631/jthem.622006
Subject(s) - training (meteorology) , human resources , work (physics) , quality (philosophy) , process (computing) , training and development , business , resource (disambiguation) , marketing , service (business) , psychology , engineering , computer science , management , economics , geography , mechanical engineering , computer network , philosophy , epistemology , meteorology , operating system
As a service-oriented industry, human resource plays a vital role in the hotel sector. Hotels need to provide efficient training to guarantee the human resource performs quality work which satisfies the customers. To improve training among employees and prevent changes in employees’ behaviour, the hotel sector needs to acknowledge the factors that impact the training effectiveness. This study was conducted to investigate the influence of work environment, individual factors, and training process on the effectiveness of human resource training programs in the hotel sector. Using The Datai Langkawi is a highly well-known resort in Malaysia, the study surveyed 45 employees who have attended the training program by distributing a questionnaire which is adopted and adapted from the Kirkpatrick and Kirkpatrick (2007) four levels of the evaluation training model. Three major hypotheses are developed and tested using regression analysis. The study indicates that all three factors significantly influenced the effectiveness of the training program in the hotel sector. Four variables in the work environment are found to be significant factors that influenced the effectiveness of the training program which are social support, opportunity to perform, reward system, and organizational culture. Similarly, the three variables in the individual factor which are ability, attitude, and motivation also derived as significant factors influencing the effectiveness of the training program. However, it is noted in the study that only training design derived as a significant factor influenced the effectiveness of the training program whilst training needs to be shown insignificant result as a factor influencing the effectiveness of training program in the hotel sector. The findings of the study, in conclusion, shows the importance for the hotel management to take into account the significant factors influencing the training program as they may lead as a motivator to the human resources of the hotel sector in performing their tasks.