Open AccessEFFECT OF JOB SATISFACTION ON JOB PERFORMANCE, WITH QUALITY OF WORK LIFE AS MODERATING AMONG JORDANIAN HOTELS: A PILOT STUDY
Author(s) -
Bandar Ersan Alown,
Mahadzirah Mohamad,
Fazida Karim
Publication year - 2020
Publication title -
journal of tourism, hospitality and environment management
Language(s) - English
Resource type - Journals
ISSN - 0128-178X
DOI - 10.35631/jthem.518005
Subject(s) - job satisfaction , reliability (semiconductor) , psychology , job performance , sample (material) , applied psychology , quality (philosophy) , work (physics) , perception , marketing , business , social psychology , engineering , mechanical engineering , power (physics) , chemistry , physics , philosophy , epistemology , chromatography , quantum mechanics , neuroscience
Employees in the hotel industry are the key personnel who contribute to giving guests the satisfactory experience they expect. Therefore, it is important that every employee strives to improve his/her job. The purpose of this study is to examine the influence of job satisfaction, leadership style, and organisational structure on job performance, with the moderating role of quality of work-life among employees working in Jordanian hotels. The study explores the perceptions of employees working in five-star hotels in Jordan in order to verify the validity and reliability of the study instrument. The study was applied to a small sample, and SPSS analysis software was used. The study validated the reliability of the instrument in conducting a preliminary study, obtaining reasonable normality and highly reliable coefcients of measures (0.927-0.986). The study validated the effectiveness of the instrument that examined different specic antecedents of job performance.