Open AccessBUS TRANSPORTATION SYSTEM IN THE UNIVERSITY CAMPUS: STUDENT PERSPECTIVE TOWARDS SATISFACTION INDEX IN TERMS OF TIME MANAGEMENT AND RELIABILITY CONSTRUCTS
Author(s) -
Ezanee Mohamed Elias,
Azman Ta’a,
Muhamad Shahbani Abu Bakar,
Santhirasegaran Nadarajan,
Noor Hidayah Abu,
Norlila Mahidin
Publication year - 2021
Publication title -
journal of information system and technology management
Language(s) - English
Resource type - Journals
ISSN - 0128-1666
DOI - 10.35631/jistm.624006
Subject(s) - attendance , reliability (semiconductor) , time management , curriculum , perspective (graphical) , medical education , index (typography) , psychology , computer science , mathematics education , medicine , pedagogy , world wide web , economics , economic growth , operating system , power (physics) , physics , quantum mechanics , artificial intelligence
Time management for a student in the higher learning institutions is a very important matter. It has a significant impact on academic performance and co-curriculum, including social interaction. There are two important activities that involve student time management on university campuses which are related to attendance of lectures and co-curricular activities. Delay or not showing to such activities can lead to a fall of student performance in the university. One of the causes of this delay is due to the inefficient of bus transportation system on campus and the objective of this study is obtain what is the perspective of students towards the issue. Therefore, this study was conducted in a quantitative technique to discover the students’ satisfaction based on two constructs, namely reliability and time management. A total of 500 undergraduate students answered the survey questionnaires provided via Google forms sent via email and WhatsApp application. The study data were analyzed with Microsoft Excel and SPSS software and the results were translated into a satisfaction index value from zero to one. The results directly showed that students were dissatisfied with the two constructs with a value of 0.42 for time management and 0.49 for reliability.