Open AccessDESIGN OF MOBILE HEART DISEASE APPLICATION BASED ON USERS PERSPECTIVE USING DESIGN SCIENCE RESEARCH APPROACH
Author(s) -
Muhammad Sobri,
Mohamad Taha Ijab,
Norshita Mat Nayan,
Alexander Edo Tondas,
Paisal Paisal
Publication year - 2020
Publication title -
journal of information system and technology management
Language(s) - English
Resource type - Journals
ISSN - 0128-1666
DOI - 10.35631/jistm.518007
Subject(s) - usability , affordance , computer science , perspective (graphical) , human–computer interaction , heart disease , mobile device , multimedia , world wide web , medicine , artificial intelligence
In the era of the Fourth Industrial Revolution (4IR), many mobile heart disease applications are available on Apple App Store and Google Play and these applications enable heart patients to carry out self-monitoring of their heart conditions practically easily. However, when the user feels dissatisfied with the usability and affordances of the mobile heart disease application, it impacts the user satisfaction level to the extent that the users do not use it anymore. The user satisfaction level is a very important factor in the usability of any mobile application including mobile heart disease application which is comfortable and pleasant for continuous use. This paper uses the User-Centered Design (UCD) method towards understanding users’ perspective as the problem of lack of user satisfaction affects the usability and affordances of mobile heart disease applications. This study recruits twenty heart patients and four cardiologists in a hospital in Palembang, Indonesia for designing a mobile heart disease prototype called HeartM. The prototype has several features including measuring the patient’s heart rate, recording heart rate, chatting, sending reminders, and configuring system settings. The focus of this paper is on the design of the mobile heart disease application on its usability, affordances, and user satisfaction aspects based on the user's perspective. The overall study adopts the Design Science Research (DSR) approach. DSR approach involves several iterations to ensure the final prototype produces a better design compared to its previous iterations. This paper contributes to design knowledge and offers recommendations particularly for the design of mobile heart disease applications.