Open AccessDeterminan Kepuasan Pengguna Sistem Informasi Akademik (Determinants of User Satisfaction with Academic Information Systems)
Author(s) -
Ali Lating,
Fadil Abdullah Lating,
Djoko Sugiono
Publication year - 2021
Publication title -
akuntansi bisnis dan manajemen/abm. akuntansi bisnis and manajemen
Language(s) - English
Resource type - Journals
eISSN - 2685-3965
pISSN - 0854-4190
DOI - 10.35606/jabm.v28i2.931
Subject(s) - user satisfaction , information system , affect (linguistics) , information quality , quality (philosophy) , psychology , computer science , population , sample (material) , medicine , engineering , environmental health , human–computer interaction , chemistry , philosophy , communication , epistemology , electrical engineering , chromatography
This study aims to analyze the factors that affect the satisfaction of users of academic information systems. The factors tested in this study were: system quality, information quality, and perceived usefulness. The research population is STIE Malangkuçeçwara students batch 2014, with a sample of 193 respondents as users of academic information systems. Data was collected using a questionnaire distributed through mass media (WhatsApp and Line). Data were analyzed using partial least squares. The results showed that the quality of information, system quality and perceived usefulness affect user satisfaction.