Open AccessMATURITY OF PROCESSES IN SMES: VALIDATION OF SCALES WHEN IMPLEMENTING PROJECT-BASED LEARNING
Author(s) -
Blanca Carballo Mendívil,
Alejandro Arellano-González,
Nidia Josefina Ríos-Vázquez
Publication year - 2019
Publication title -
journal of management and business education
Language(s) - English
Resource type - Journals
ISSN - 2605-1044
DOI - 10.35564/jmbe.2019.0017
Subject(s) - rubric , maturity (psychological) , scope (computer science) , knowledge management , process (computing) , capability maturity model , process management , computer science , psychology , mathematics education , engineering , developmental psychology , software , programming language , operating system
This paper presents the design and validation of scales that can be used in project-based learning (PBL) when a small service company is studied, particularly the maturity of their business processes. The scales were designed based on an organization model with a systems approach. To validate the scales, data were collected by students through rubrics, after participating in a semester-long PBL process developed for a university course. The reliability was determined and the factorial structure examined by an Exploratory Factor Analysis. Nine instruments were obtained as a final result of the project, in scoring rubric format that expresses four levels of maturity, from 16 attributes that comprehensively evaluate a process’ maturity. The analysis revealed that the greatest scope for improvement in small businesses is in managing infrastructure and environment. The value of the proposed scales is because they offer a holistic manner to analyze the organizational processes, with a maturity approach. This is because organizations, as well as living beings, mature in different stages, and therefore must be treated accordingly. This study also laid out a methodology to organize a project-based pedagogy. This methodology can be incorporated into a class plan and complement the theoretical and empirical knowledge necessary for the student to move from theory to practice naturally, while developing skills and attitudes required by a consultant or business analyst with teacher orientation.