Open AccessANALISIS MODEL ANTRIAN PADA STASIUN PENGISIAN BAHAN BAKAR UMUM (SPBU) LILIBA
Author(s) -
Febyana Wolla,
Christien C. Foenay,
Tarsisius Timuneno
Publication year - 2020
Publication title -
journal of management/journal of management
Language(s) - English
Resource type - Journals
eISSN - 2723-469X
pISSN - 2502-2385
DOI - 10.35508/jom.v10i3.1999
Subject(s) - queue , queueing theory , line (geometry) , computer science , set (abstract data type) , priority queue , service (business) , channel (broadcasting) , real time computing , operations research , mathematics , computer network , geometry , economy , economics , programming language
The purpose of this research is to know the performance of queue service and to find solutions to overcoming queues at Liliba gas station. This study using the observation method. Based on the observation data obtained and then set up a calculation of the observed system. The data analysis method uses multiple line queue models (Single Channel – Multi Phase). Data in the analysis is descriptively quantitative and qualitative. The results derived from such calculations are noticeable that there is a queue in the afternoon. So that the solution is given that in the period of busy time or at the time there is a long queue, companies should divert motorcycle customers to the car line if on the car line there is no queue, so it can improve efficiency of service at Liliba gas station.
Keywords : Queueing Theory, Queueing Model