Open AccessAnalisis Pengaruh Timeliness, Apology, Redress, Facilitation, Credibility Dan Attentiveness Terhadap Kepuasan Pelanggan (Studi Kasus Bpjs Kesehatan Di Kabupaten Batang)
Author(s) -
Tri Handayani,
Muliawan Hamdani,
Setyo Pantawis
Publication year - 2019
Publication title -
sains
Language(s) - Italian
Resource type - Journals
eISSN - 2541-1047
pISSN - 1978-2241
DOI - 10.35448/jmb.v11i2.6062
Subject(s) - redress , credibility , facilitation , customer satisfaction , psychology , variables , social psychology , welfare , affect (linguistics) , business , marketing , political science , statistics , mathematics , law , communication , neuroscience