Open AccessImpacto del grado de satisfacción en las expectativas del estudiante universitario. El caso de la Universidad Autónoma de Chiapas (UNACH)
Author(s) -
Marco Antonio Ovando Díaz,
Octavio Grajales Castillejos
Publication year - 2019
Publication title -
revista de filosofía y cotidianidad
Language(s) - English
Resource type - Journals
ISSN - 2414-8857
DOI - 10.35429/jpdl.2019.16.5.20.27
Subject(s) - likert scale , bachelor , accreditation , psychology , medical education , sociology , humanities , library science , political science , medicine , computer science , developmental psychology , philosophy , law
The general objective of the article is to determine the degree of satisfaction of the students of the Autonomous University of Chiapas, Mexico, through a cross-sectional study to assess the institutional services offered and their impact on their academic training. The specific objectives are: 1) Analyze the opinion of students regarding their curriculum and teachers, 2) Analyze the opinion of students regarding the knowledge of university regulations and 3) Describe the conditions of University infrastructure: physical and technological. The methodology used was the explanatory method of qualitative-quantitative and transverse cutting, for this it was necessary to design and apply a Likert-type survey, which was applied to 3,842 enrolled students of the 5th. to the 8th. semester of 22 Bachelor's degrees from the various UNACH headquarters. The contribution that this research has is: a) Provide academic elements to university authorities for decision making in their accreditation processes, b) Training of human resources through the participation of students in the development of research and c) Sensitize the university community through the publication of research results.