Open AccessLa gestión de la calidad mediante métodos científicos
Author(s) -
Alfredo Gutiérrez-García
Publication year - 2019
Publication title -
revista de educación técnica
Language(s) - English
Resource type - Journals
ISSN - 2523-2460
DOI - 10.35429/jote.2019.7.3.19.26
Subject(s) - brainstorming , ishikawa diagram , quality function deployment , customer satisfaction , quality (philosophy) , order (exchange) , process management , computer science , quality management , control (management) , operations management , root cause , management science , operations research , engineering , business , marketing , philosophy , artificial intelligence , management system , epistemology , value engineering , finance
There are several tools for managing the quality of processes and services, which have as their common purpose to have an impact on customer satisfaction. In this sense, the appropriate procedure is to first identify quality critics (CTQs), a In order to focus the efforts on what is most important and apply QFD., secondarily in order to brainstorm, formulate a Forrester diagram simulating the repercussion that the variables cause in the loop or critic of greater importance obtained in the QFD to begin with scientific research and use statistical and control models that fit the root of the problem encountered.