Open AccessLa Productividad como factor en la mejora de la Calidad en las Unidades Médicas del IMSS Tabasco
Author(s) -
Elizabeth Rodriguez-Ayala,
J. C. Cruz,
Carlos Arturo Custodio-Izquierdo
Publication year - 2019
Publication title -
revista de desarrollo económico
Language(s) - English
Resource type - Journals
ISSN - 2410-4019
DOI - 10.35429/jed.2019.20.6.29.32
Subject(s) - welfare economics , productivity , business , social security , service (business) , quality (philosophy) , population , operations management , geography , engineering , marketing , political science , medicine , economic growth , economics , environmental health , philosophy , epistemology , law
This paper describes the process of analyzing the productivity of the family medical units of the municipality of the center in the city of Villahermosa Tabasco of the Mexican Social Security Institute so that a corrective and continuous improvement can be proposed with the purpose of obtain with it quality in the service, attacking the areas of opportunity that with the analysis can be defined. Its main basis is to promote the continuous improvement and innovation of the administrative units of the Mexican Social Security Institute based on the needs of the population and demand for quality services, the optimal use of resources, recognition of the participation of workers and the improvement of the work environment; this, to project them in an orderly manner to competitive world-class levels, allowing the managers of the administrative units to have a useful diagnostic tool and continuous improvement to identify the advances and align their systems, their processes towards the needs and expectations of the users, identify the purpose of each system, the way they operate, the areas of opportunity and decide with their team, what to improve, how and when; to advance continuous improvement.