Open AccessLa cognición en la web a través de un chatbot como elemento disruptivo
Author(s) -
Ricardo Pérez-Calderón,
Martin Suarez-Jacobo
Publication year - 2019
Publication title -
revista de tecnología informática
Language(s) - English
Resource type - Journals
ISSN - 2531-2197
DOI - 10.35429/jct.2019.11.3.7.17
Subject(s) - chatbot , credibility , the internet , world wide web , subject (documents) , business , computer science , political science , law
Today, the companies try to basic needs of their clients, the use of technology would help solve and have efficient communication in real time with them. Therefore, the objective of this project is to perform a disruptive technological tool, a chatbot, and make an analysis of your employment in uses a social network (Facebook), to break paradigms of behavior in a massive number of users and that maximizes the social The main subject is the commercial impact, complete credibility and satisfaction this tool in the user (around the company that apply chatbot). Nowadays, companies seek to satisfy most of their client's needs; that tool assistance to reduce the troubles between them and the company. Moreover it is well known that today's generations do not live without social networks interactions and even more so that they are buying products through the internet. Finally, there are companies that make use of this technology: Aero México, National Geographic, Starbucks, Next_u, etc.