Open AccessManagement of micro and small businesses directed by women in Huejutla de Reyes, Hidalgo
Author(s) -
Laura Leticia Herrero-Vázquez,
Abraham Espinosa-Hernández,
Carmina Romero-Escudero,
Claudia Eunice Rivera-Morales
Publication year - 2020
Publication title -
ecorfan
Language(s) - English
Resource type - Journals
ISSN - 2414-4886
DOI - 10.35429/ejrs.2020.11.6.25.30
Subject(s) - scope (computer science) , likert scale , variable (mathematics) , sample (material) , marketing , process (computing) , business , scale (ratio) , production (economics) , value (mathematics) , quality (philosophy) , data collection , operations management , process management , computer science , engineering , statistics , mathematics , geography , economics , mathematical analysis , philosophy , chemistry , cartography , epistemology , chromatography , macroeconomics , programming language , operating system
The objective of this research is to analyze the level of functionality of the management of micro and small companies directed by women, through evaluating their processes with a systemic approach, which is composed as inputs of the variables inputs of the process, system processes and system results. The study included a representative sample of 327 companies. The information was collected through an instrument that includes 109 items on a five-level Likert-type scale applied by 180 students, previously trained for the application, as well as for data capture on a digital platform. The validation of the information generated in these two activities was validated by the present authors. Specifically, the variable with the best performance is production-operation (process) with a value of 4.2, where it is reflected that companies focus on the quality of their products, taking care of delivery times, as well as satisfaction of customers. On the other hand, the variable scope in sales is the one that shows the largest area of opportunity with a value of 3.0, this has to do with the expansion of sales outside its local sphere.