Open AccessTHE ROLE OF SERVICE QUALITY TOWARDS INERTIA AND SATISFACTION BEHAVIOR AND ITS IMPACT ON CUSTOMER LOYALTY OF BUKALAPAK IN BANDA ACEH CITY
Author(s) -
Rizki Setiawan,
Sorayanti Utami,
Iskandarsyah
Publication year - 2021
Publication title -
international journal of business management and economic review
Language(s) - English
Resource type - Journals
ISSN - 2581-4664
DOI - 10.35409/ijbmer.2021.3247
Subject(s) - service quality , loyalty , business , customer satisfaction , marketing , loyalty business model , inertia , service (business) , quality (philosophy) , advertising , psychology , philosophy , physics , classical mechanics , epistemology