Open AccessThe effects of customer-contact service and switching costs on parents' satisfaction and loyalty of martial art academy
Author(s) -
김상유
Publication year - 2010
Publication title -
the journal of korean alliance of martial arts
Language(s) - English
Resource type - Journals
ISSN - 1738-1231
DOI - 10.35277/kama.2010.12.1.73
Subject(s) - loyalty , customer satisfaction , business , martial arts , marketing , service (business) , psychology , loyalty business model , service quality , art , visual arts
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