Open AccessA Study on the Effects of Hotel Employees Empowerment on Service Recovery, Job Satisfaction and Organizational Commitment
Author(s) -
오현정,
Junho Choi,
홍영택
Publication year - 2010
Publication title -
han-guk sajin jiri hakoeji
Language(s) - English
Resource type - Journals
ISSN - 2288-9795
DOI - 10.35149/jakpg.2010.20.4.010
Subject(s) - organizational commitment , job satisfaction , business , empowerment , affective events theory , service recovery , employee empowerment , service (business) , job performance , marketing , psychology , business administration , job attitude , public relations , service quality , social psychology , political science , economics , economic growth