Open AccessTHE USE OF GOOGLE FORMS IN THE IMPLEMENTATION OF THE QUALITY ASSURANCE SYSTEMS IN VALIDATING ORGANIZATIONS
Author(s) -
Boryana Dimitrova
Publication year - 2019
Publication title -
knowledge
Language(s) - English
Resource type - Journals
eISSN - 2545-4439
pISSN - 1857-923X
DOI - 10.35120/kij320187d
Subject(s) - quality assurance , quality (philosophy) , quality management system , quality policy , management system , process (computing) , graduation (instrument) , vocational education , engineering management , lifelong learning , knowledge management , business , process management , quality management , computer science , engineering , operations management , marketing , political science , law , mechanical engineering , philosophy , epistemology , service (business) , operating system
Lifelong learning is one of the major challenges that education systems and education policies of the EU countries are facing at present. More and more people around the world are aware that their studies do not end with their high school or university graduation. They continue to educate themselves afterward via different opportunities - courses in private schools or vocational training centers, evening or extra-curricular training at high schools, self-study and more.A major problem of non-formal and informal learning is its quality. Employers need staff who can meet the quality standards established in their country or internationally. Given this, it is necessary to build systems for validation of the results of previous learning and to ensure the quality of these validation systems. It is, therefore, necessary to establish and implement validation quality assurance systems. The main purpose of this VQA system is to ensure a high quality of the validation process.Each validation quality assurance system should be integrated into the overall quality management system of the validating organization, which is part of its management system.Updating organizational management systems through the introduction and improvement of quality management systems is a basic necessity for all organizations, no matter their size. The adoption and operation of a quality management system should be considered a top priority in the management strategy of any organization seeking to increase its effectiveness. The sustainable development of every institution or company requires quality assurance.Essential activity related to these systems is surveying the opinion of two groups of people – the candidates for validation and their employers. To make the survey process more effective and efficient, it is appropriate to ask the question, "Are there modern technologies to make it easier?". The answer is, "Yes, of course – clickers, online polls and others."This paper considers the implementation of Google Forms as one such technology alternative for the facilitation of the survey process. The functionalities of the Internet-based software and the advantages of its use and the ways of dissemination of the surveys are explained. The alternatives for conducting the survey process by the indicated forms are discussed.