Open AccessAPPLYING THE CONSTRUCTIVE APPROACH IN RESOLVING ORGANIZATIONAL CONFLICTS IN HEALTH INSTITUTIONS
Author(s) -
Meri Arsovski,
Elenica Sofijanova
Publication year - 2019
Publication title -
knowledge
Language(s) - English
Resource type - Journals
eISSN - 2545-4439
pISSN - 1857-923X
DOI - 10.35120/kij320125a
Subject(s) - hierarchy , constructive , organizational structure , organization development , institution , health care , business , knowledge management , organizational learning , organizational commitment , value (mathematics) , process management , public relations , computer science , political science , process (computing) , law , machine learning , operating system
Healthcare institutions as social entities are segmented hierarchically into sectors and departments and various organizational structures that are characterized by often present conflicts, that are manifested within this hierarchy. In all organizations, including healthcare institutions, the planning and fulfillment of organizational goals is achieved through synergy and integration into organizational activities between organizational units in the entire organizational hierarchy, relationship structure, vertical, horizontal and diagonal level. In the health institution, the organizational structure is complex, and as such brings conflicts that have value for the institution, only if they possess elements and characteristics of constructiveness. In all organizations, not all conflicts are harmful, so some can bring positive results that relate to the growth and development of the organization. The goal of management in healthcare institutions is to achieve optimal level of conflicts, without their complete elimination, but minimizing to a certain level, which is manageable and brings positive effects for the organization. It has been established that the significance in terms of positivity / negativity of the results from the resolution of conflict situations has had mostly the approach (constructive or destructive).