Open AccessA Study on Significance of Competence of Services Provider in Knowledge- Based Service Marketing
Author(s) -
P Ponraj,
T P Ramprasad
Publication year - 2021
Publication title -
comfin research
Language(s) - English
Resource type - Journals
ISSN - 2582-6190
DOI - 10.34293/commerce.v9i3.4125
Subject(s) - competence (human resources) , service provider , business , marketing , knowledge management , service (business) , computer science , psychology , social psychology
In India BPO is a main source of knowledge based services. BPO offers many benefits, It aids in cost reduction by lowering HR costs, such as wage bills, perks, employee benefits, and administrative overheads. Only the client is responsible for the cost of meaningful, high-quality work produced by Bookmarking knowledge-based services is a complicated process with numerous important considerations and the objective of the study is to know significance of competence of the service provider in knowledge-based services for this data has been collected from 30 sample respondents, SPSS package has been used to derive statistical inference.