Open AccessEnterprise Resource Planning Systems and User Performance in Higher Education Institutions of Pakistan
Author(s) -
Aman Ullah,
Rohaizat Baharun,
Muhammad Yasir,
Khalil Md Nor
Publication year - 2020
Publication title -
journal of applied economics and business studies
Language(s) - English
Resource type - Journals
eISSN - 2663-693X
pISSN - 2523-2614
DOI - 10.34260/jaebs.426
Subject(s) - enterprise resource planning , structural equation modeling , usability , knowledge management , technology acceptance model , quality (philosophy) , information system , information quality , resource (disambiguation) , service quality , computer science , psychology , service (business) , process management , business , marketing , engineering , human–computer interaction , computer network , philosophy , epistemology , machine learning , electrical engineering
The study is designed to assess the impact of Enterprise Resource Planning (ERP) systems on the performance perceived by users in Higher Education Institutions (HEIs) of Pakistan. This study sought to evaluate the effect of ERPs quality factors including Information Quality (IQ), System Quality (SQ) and Service Quality (SRQ) on User Performance (UP) towards system usage and the mediating role of Perceived Usefulness (PU), Perceived Ease of Use (PEOU) and User Satisfaction (US) between ERPs quality factors and UP. Consequently, a framework is proposed by integration of DeLone & McLean (D&M) Information Systems (IS) success model and Technology Acceptance Model (TAM) to address the research questions. The study used quantitative research methodology and data were collected from 317 employees from eight universities in Pakistan. Structural Equation Modelling (SEM) was performed using SmartPLS and the results indicated that SQ, IQ and SRQ has direct and positive effect on UP. Additionally, PU and PEOU are found to have mediating role between ERP quality factors and UP. Moreover, US has mediated the relationship between SQ, IQ with UP, but failed to mediate the effect of SRQ on UP. Theoretically, the study contributes by integrating factors from D&M IS success model and TAM to investigate the effect of ERP systems on UP through PU, PEOU and US. Practically, the study implied that practitioners needs to put efforts to provide a system which users perceive as useful and free of efforts.