Open AccessPeople-Related TQM Practices, Organisational Culture, Organisational Justice and Employee Work-related Attitudes for Quality Performance: A Research Agenda
Author(s) -
Shaguntala Durairatnam,
Siong-Choy Chong,
Mazuki Jusoh
Publication year - 2019
Publication title -
global journal of management and business research
Language(s) - English
Resource type - Journals
eISSN - 2249-4588
pISSN - 0975-5853
DOI - 10.34257/gjmbrgvol19is4pg1
Subject(s) - total quality management , organizational justice , job satisfaction , organizational culture , work (physics) , business , quality (philosophy) , organizational performance , organizational commitment , economic justice , public relations , psychology , marketing , social psychology , political science , engineering , mechanical engineering , philosophy , epistemology , law , service (business)
Total Quality Management (TQM), adopted by organizations to improve performance, has often been reported to have failed. This paper reviews people-related TQM practices, organizational culture, organizational justice, and employee work attitudes (job satisfaction, turnover intention, and job involvement) to gain further insights into implementing TQM to yield anticipated quality performance. Employee work-related attitudes are posited as mediators in the relationship between people- related TQM practices and quality performance. In a unique contribution, the paper conceptualizes the synergistic effect of people-related TQM practices and other people-related factors (organizational culture and organizational justice) as predictors of enhanced employee work-related attitudes and quality performance.