Open AccessCOMMUNICATION AND CUSTOMER RELATIONS STRATEGY IN IMPROVING HOTEL GUESTS' SATISFACTION IN SAMOSIR TOURISM AREA, NORTH SUMATRA, INDONESIA
Author(s) -
Yossie Rossanty,
Muhammad Dharma Tuah Putra Nasution,
Indra Ade Irawan
Publication year - 2019
Publication title -
international journal of manangement
Language(s) - English
Resource type - Journals
eISSN - 0976-6510
pISSN - 0976-6502
DOI - 10.34218/ijm.10.6.2019.009
Subject(s) - tourism , business , customer satisfaction , advertising , marketing , geography , archaeology