Open AccessPRIORITIZATION OF VOICE OF CUSTOMERS BY USING KANO QUESTIONNAIRE AND DATA ENVELOPMENT ANALYSIS
Author(s) -
Satyendra Kumar Sharma,
Jayant Negi
Publication year - 2013
Publication title -
international journal of industrial engineering research and development
Language(s) - English
Resource type - Journals
eISSN - 0976-6987
pISSN - 0976-6979
DOI - 10.34218/ijierd.4.1.2013.001
Subject(s) - data envelopment analysis , prioritization , business , marketing , computer science , operations management , operations research , process management , statistics , engineering , mathematics