Open AccessSERVICE QUALITY, CUSTOMER SERVICE QUALITY, CUSTOMER SATISFACTION, DAN CORPORATE IMAGE TERHADAP CUSTOMER LOYALTY PADA KLINIK KECANTIKAN DI JAKARTA
Author(s) -
Megi Tamia,
Beny Beny
Publication year - 2020
Publication title -
media bisnis/media bisnis
Language(s) - English
Resource type - Journals
eISSN - 2774-4280
pISSN - 2085-3106
DOI - 10.34208/mb.v11i2.941
Subject(s) - service quality , business , loyalty business model , nonprobability sampling , service (business) , customer satisfaction , sample (material) , business administration , quality (philosophy) , marketing , psychology , medicine , population , philosophy , chemistry , environmental health , epistemology , chromatography
The purpose of this research to aware of the influence of service quality, customer satisfaction, and corporate image, toward customer loyalty on klinik kecantikan erha skin care at Jakarta. This study using regression analysis to analyse data. The research has 100 sample on klinik kecantikan erha skin care. Research used purposive sampling method to determine this study. This study found that service quality, customer satisfaction and corporate image good effect on customer loyalty on klinik kecantikan erha skin care in Jakarta.