Open AccessQualidade do serviço na indústria de locação de automóveis: uma revisão de literatura / Service quality in car rental industry: a literature review
Author(s) -
Gessica Mina Kim Jesus,
Gladys Dorotea Cacsire Barriga
Publication year - 2021
Publication title -
brazilian journal of business
Language(s) - Portuguese
Resource type - Journals
ISSN - 2596-1934
DOI - 10.34140/bjbv3n1-069
Subject(s) - renting , quality (philosophy) , business , service (business) , service quality , operations management , engineering , marketing , physics , civil engineering , quantum mechanics