Open AccessSocial capital, IT capability, and the success of knowledge management systems
Publication year - 2009
Publication title -
knowledge management and e-learning: an international journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.526
H-Index - 21
eISSN - 2309-5008
pISSN - 2073-7904
DOI - 10.34105/j.kmel.2009.01.004
Subject(s) - knowledge management , social capital , business , quality (philosophy) , service quality , field (mathematics) , resource (disambiguation) , service (business) , computer science , marketing , sociology , computer network , social science , philosophy , mathematics , epistemology , pure mathematics
Many organizations have implemented knowledge management systems to support knowledge management. However, many of such systems have failed due to the lack of relationship networks and IT capability within organizations. Motivated by such concerns, this paper examines the factors that may facilitate the success of knowledge management systems. The ten constructs derived from social capital theory, resource-based view and IS success model are integrated into the current research model. Twenty-one hypotheses derived from the research model are empirically validated using a field survey of KMS users. The results suggest that social capital and organizational IT capability are important preconditions of the success of knowledge management systems. Among the posited relationships, trust, social interaction ties, IT capability do not significantly impact service quality, system quality and IT capability, respectively. Against prior expectation, service quality and knowledge quality do not significantly influence perceived KMS benefits and user satisfaction, respectively. Discussion of the results and conclusion are provided. This study then provides insights for future research avenue.