Open AccessTechnology Acceptance Model in use of Technologies for Contactless Process during the Covid-19 Pandemic
Author(s) -
Ina Veronika Ginting,
Syifa Alawiyah
Publication year - 2021
Publication title -
jurnal kepariwisataan : destinasi, hospitalitas dan perjalanan/jurnal kepariwisataan
Language(s) - English
Resource type - Journals
eISSN - 2721-4753
pISSN - 2477-3808
DOI - 10.34013/jk.v5i2.544
Subject(s) - technology acceptance model , usability , likert scale , covid-19 , process (computing) , pandemic , scale (ratio) , business , process management , computer science , psychology , human–computer interaction , geography , medicine , developmental psychology , cartography , disease , pathology , infectious disease (medical specialty) , operating system
The purpose of this study was to measure passenger acceptance of Technologies for Contactless Process (TFCP) provided by the airport to prevent the spread of Covid-19 by adopting the Technology Acceptance Model (TAM). The study collected 220 questionnaires from passengers using TFCP and the data was analysed using Likert scale techniques by measuring Perceived ease of use and perceived usefulness. The results of the study significantly that passengers are willing to adapt using TFCP. This research contributes as the basis of a better strategy by airport managers managing TFCP by understanding the passenger experience.
Keywords: TAM; TFCP; Perceived Usefulness and Ease of Use.