Open AccessAnalisis Kepuasan Pasien terhadap Pelayanan Kesehatan Ibu dan Anak (KIA) pada Masa Pandemi Covid-19
Author(s) -
Metha Fahriani,
Dewi Aprilia Ningsih I.
Publication year - 2022
Publication title -
jurnal bidan cerdas
Language(s) - English
Resource type - Journals
eISSN - 2715-9965
pISSN - 2654-9352
DOI - 10.33860/jbc.v3i4.651
Subject(s) - bivariate analysis , univariate , logistic regression , psychology , pandemic , covid-19 , empathy , cross sectional study , reliability (semiconductor) , medicine , statistics , nursing , multivariate statistics , disease , social psychology , mathematics , power (physics) , physics , pathology , quantum mechanics , infectious disease (medical specialty)
In early 2020, the world was shocked by the outbreak of the coronavirus disease 2019 (COVID-19). The spread of this disease has had a wide impact, one of which is services namely Puskesmas (Primary Health Care), including Maternal Health and Child. Purpose: to analyzing patient satisfaction with maternal and child health services during the Covid-19 Pandemic. Methods: This research uses descriftive analysis with cross sectional design. Sampling in this study using accidental sampling with a sample size of 30 people, collecting data using questionnaires that have been tested for validity and reliability. Data analysis used univariate, bivariate pearson chi-square, and multivariate logistic regression. Results: Pearson Chi-Square test obtained ρ-value < α (0,05) on variables dimensions of reliability ρ: 0,019, dimensions of responsiveness ρ: 0,019, dimensions of assurance ρ: 0,009, dimensions of empathy ρ: 0,000, and tanggibles variables ρ: 0,013. Conclusion: The variable that has the greatest relationship with patient satisfaction with maternal and child health services during the Covid-19 Pandemic is the Empathy Dimension, with largest regression coefficient (β). It is hoped that health services will focus on service indicators even in the Covid-19 pandemic