Open AccessWHAT LEADS GUESTS TO SATISFACTION AND LOYALTY IN UAE FIVE-STAR HOTELS? AHP ANALYSIS TO SERVICE QUALITY DIMENSIONS
Author(s) -
Haitham M. Alzoubi,
Mohit Vij,
Anu Vij,
Jalal Rajeh Hanaysha
Publication year - 2021
Publication title -
enlightening tourism
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.201
H-Index - 2
ISSN - 2174-548X
DOI - 10.33776/et.v11i1.5056
Subject(s) - service quality , business , marketing , customer satisfaction , analytic hierarchy process , loyalty business model , hospitality industry , service (business) , loyalty , engineering , tourism , geography , operations research , archaeology