Open AccessPENERAPANTOTALQUALITYMANAGEMENT(TQM)DAN PENGARUHNYATERHADAP KINERJAKARYAWAN (StudiKasus:PT.Daya Cipta Kemasindo, Tangerang)
Author(s) -
Bambang Wiratmo
Publication year - 1970
Publication title -
reaktom
Language(s) - Uncategorized
Resource type - Journals
ISSN - 2548-4095
DOI - 10.33752/reaktom.v1i2.50
Subject(s) - business administration , business
ThepurposeofthisresearchistoinvestigatetheeffectofTQMpracticesimplementationwhichconsistsofleadership,strategicplanning,customerfocus,informationandanalysis,peoplemanagement,andprocessmanagementonemployeeperformanceatPT.Daya Cipta Kemasindo Tangerang.Thepopulationwere400employeesand270employeesasrespondent.Thesampleobtainedbasedonsimplerandomsamplingmethod.BothdescriptivestatisticandStructuralEquationModelling(SEM)were employedtotesttheeffectamong variables. Dataprocessing were usedbySPSSandAMOS 16.00.Thefindingofresearchindicatesthat:TQMpracticesimplementationwhichconsistsofleadership,strategicplanning,customerfocus,informationandanalysis,peoplemanagement,andprocessmanagementhavesignificantlyandpositiveeffectonemployeeperformance.Keywords:ImplementationofTQMpractices,employeeperformance.