PENERAPANTOTALQUALITYMANAGEMENT(TQM)DAN PENGARUHNYATERHADAP KINERJAKARYAWAN (StudiKasus:PT.Daya Cipta Kemasindo, Tangerang) | Zendy

Bambang Wiratmo | Zendy

Open Access

PENERAPANTOTALQUALITYMANAGEMENT(TQM)DAN PENGARUHNYATERHADAP KINERJAKARYAWAN (StudiKasus:PT.Daya Cipta Kemasindo, Tangerang)

Author(s) -

Bambang Wiratmo

Publication year - 1970

Publication title -

reaktom rekayasa keteknikan dan optimasi

Language(s) - Uncategorized

Resource type - Journals

ISSN - 2548-4095

DOI - 10.33752/reaktom.v1i2.50

Subject(s) - business administration , business

ThepurposeofthisresearchistoinvestigatetheeffectofTQMpracticesimplementationwhichconsistsofleadership,strategicplanning,customerfocus,informationandanalysis,peoplemanagement,andprocessmanagementonemployeeperformanceatPT.Daya Cipta Kemasindo Tangerang.Thepopulationwere400employeesand270employeesasrespondent.Thesampleobtainedbasedonsimplerandomsamplingmethod.BothdescriptivestatisticandStructuralEquationModelling(SEM)were employedtotesttheeffectamong variables. Dataprocessing were usedbySPSSandAMOS 16.00.Thefindingofresearchindicatesthat:TQMpracticesimplementationwhichconsistsofleadership,strategicplanning,customerfocus,informationandanalysis,peoplemanagement,andprocessmanagementhavesignificantlyandpositiveeffectonemployeeperformance.Keywords:ImplementationofTQMpractices,employeeperformance.

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