Open AccessProduct Packaging: Impact on Customers’ Purchase Intention
Author(s) -
Sook Fern Yeo,
Cheng Ling Tan,
Kah Boon Lim,
Yong Hwi Khoo
Publication year - 2020
Publication title -
international journal of business and society
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.236
H-Index - 15
ISSN - 1511-6670
DOI - 10.33736/ijbs.3298.2020
Subject(s) - business , marketing , product (mathematics) , appeal , promotion (chess) , packaging and labeling , advertising , sales promotion , sales management , geometry , mathematics , politics , political science , law
This research aims to investigate the impact of packaging on customers’ purchase intention in Malaysia. Many studies show that the outward appearance of a product’s package will appeal and consumers’ attention towards the products displayed in the open market. Since the consumers’ choice is the primary consideration that marketers emphasize on, packaging has become an important tool for sales promotion by most business organizations. Although a large number of factors can impact customers’ purchase intention, a product’s packaging is the most influential. Therefore, this research looked into the extent of how packaging has influenced the purchase intention of customers. Findings from the study show that three hypotheses out of four were supported which lend support to the vital role that packaging plays in creating appeal and influencing customers’ purchase intention. The conclusion of this study provides the theoretical implications and practical implications as well as suggestions for future studies in different industries.