Open AccessIMPLEMENTASI TOTAL QUALITY MANAGEMENT PADA PENDIDIKAN JARAK JAUH
Author(s) -
Ainur Rifqi
Publication year - 2018
Publication title -
al-tanzim
Language(s) - English
Resource type - Journals
eISSN - 2549-5720
pISSN - 2549-3663
DOI - 10.33650/al-tanzim.v2i2.398
Subject(s) - total quality management , knowledge management , business , quality (philosophy) , process management , management , computer science , marketing , philosophy , service (business) , epistemology , economics
Total Quality Management (TQM) in distance education in higher education is rarely developed to improve quality continuously. There are 6 dimensions in TQM, namely leadership, management education, human resource management, information management, customer-centered and satisfaction, and the development of cooperation. College leaders need to create values and goals, and realize objectives through strategies and leadership styles that are suitable to realize the commitment of organizational members..