Open AccessSystem quality, users’ satisfaction, and citizens’ continuous intention to use e-government: an empirical study
Author(s) -
Wei Sun,
Xiaojuan Zhang
Publication year - 2020
Publication title -
international journal of business and applied social science
Language(s) - English
Resource type - Journals
ISSN - 2469-6501
DOI - 10.33642/ijbass.v6n10p1
Subject(s) - continuance , structural equation modeling , construct (python library) , conceptual model , government (linguistics) , perspective (graphical) , quality (philosophy) , knowledge management , information quality , information system , psychology , technology acceptance model , empirical research , computer science , social psychology , usability , engineering , mathematics , artificial intelligence , human–computer interaction , statistics , linguistics , philosophy , epistemology , database , machine learning , electrical engineering , programming language
This paper aims to investigate the factors influencing citizens’ continuous intention to use e-government from a composite perspective of system quality and users’ satisfaction. For this purpose, the authors first employed Information System Success(ISS) Model and Information system(IS) Continuance Model as theoretical bases to construct a conceptual model for this research and further validated it with the SPSS data analysis tool and AMOS structural equation modeling.