Open AccessInternational Journal of Engineering Applied Sciences and Technology, 2021 Vol. 6, Issue3, ISSN No. 2455-2143, Pages 36-44Published Online July 2021 in IJEAST (http://www.ijeast.com)36AN EMPIRICAL STUDY ON QUALITY OF EDUCATION:A CASE STUDY IN PRIMARY SCHOOLS IN WANGDUEPHODRANG DISTRICT,BHUTAN
Author(s) -
Phurba Sonam Waiba,
Jigme Sherab,
Aita Raj Hingmang
Publication year - 2021
Publication title -
international journal of engineering applied science and technology
Language(s) - English
Resource type - Journals
ISSN - 2455-2143
DOI - 10.33564/ijeast.2021.v06i03.005
Subject(s) - leaps , sample (material) , descriptive statistics , quality (philosophy) , psychology , statistics , medical education , value (mathematics) , sample size determination , mathematics education , mathematics , medicine , business , philosophy , chemistry , finance , chromatography , epistemology
Since 1914 education in Bhutan has progressed by leaps and bounds, however, the quality of education system has alwaysbeen a matter of inquiry and onfrequent question. Hence, there havebeen numerous efforts to help improvethequality of education in the last decade. Also deriving inspiration from the His Majesty the King, Jigme Khesar Namgyel Wangchuck on the efforts to revamping education system in the country, the study was undertaken to understand the quality of education and educational services in the country through a case study in Wangduephodrang District. The study is an empirical quantitative analysis. It used the SERVQUAL instrument. The data was collected through randomly distributed questionnaires through a convenience sampling method. Sample size of 334 was determined using an online survey monkey tool.The data was analysedusing excel to obtain descriptive statistics and individual value data plot. Paired two sample t-test was also performed to compare means and to see the significant difference between expectation and perception of the services of each of the items and dimensions as a whole at hypothesized mean difference of zero,alpha value of 0.05. The average gap score is at -0.4 which means that the expectations have not been met and quality of education services is unsatisfactory. Similarly, differencesbetween the means of overall average and all the five dimensions are found to be statistically significant. Interesting to note that ASSURANCE and TANGIBILITY requireimmediate attention. Some of the key findings are lack of adequate teachers and staff, lack of educational and instructional materials,need to foster and widen student-teacher bondsand need to cultivate a sense of assurance. On the contrary, teachers/schoolshave been found to be very proactive in assisting