Open AccessHOW IMPORTANT ARE OCB AS MEDIATION IN RELATIONSHIP BETWEEN JOB SATISFACTION, ORGANIZATION COMMITMENTS, AND ORGANIZATIONAL PERFORMANCE
Author(s) -
Meilia Risna,
Francy Iriani
Publication year - 2019
Publication title -
international journal of engineering applied science and technology
Language(s) - English
Resource type - Journals
ISSN - 2455-2143
DOI - 10.33564/ijeast.2019.v04i07.003
Subject(s) - mediation , job satisfaction , psychology , job performance , organizational commitment , social psychology , organizational performance , business , marketing , political science , law
Schermerhorn, Hunt and Osborn (2008) said that company performance determined by the human resources/human capital. Human capital runs the company, creates innovation and improvement in order to achieve the company's goals such as operational excellence, incremental profitability and cost effectiveness. Konopaske, Ivancevic and Matteson (2014), Schermerhorn, Hunt and Osborn (2008), Robbin and Coulter (2010) said that company performance can be influenced by employee job satisfaction, organizational commitment at work and organizational citizenship behavior (OCB). Yohanes and Supit (2016) stated that job satisfaction for employees must get attention. In Zang (2013) that the implications of theory and practice, in OCB by giving a habit of giving rewards, role models, openness and trust. Hassanreza (2010), Parasetyo (2015) Sawitri (2016) the value of the commitment committed to OCB, organizational commitment gave influence to the performance as Sani (2013) assessed the effect of organizational commitment on performance with OCB as a mediating variable. Konopaske, Ivancevic and Matteson (2014), Schermerhorn, Hunt and Osborn (2008), Robbin and Coulter (2010) said that company performance can be influenced by job satisfaction, commitment, motivation to work and organizational citizenship behavior (OCB). This research used primary data and to gather the data we applied census method on 175 state owned firm employees, using questionnaires with Likert Scale. Data processing used Structural Equations Method (SEM) with SmartPLS data analysis. We suspected that employee job satisfaction partially influenced the organizational commitment, organizational citizenship behavior (OCB) and organizational performance. While organizational commitment partially influenced OCB and organizational performance. Job satisfaction together with commitment influenced OCB as mediating factors, which in turn influenced the Organizational performance.