Open AccessThe perception of managers about hospital modernization
Author(s) -
Emerson Pessoa Vidal,
Márcia Mello Costa De Liberal,
Paola Zucchi
Publication year - 2022
Publication title -
research, society and development
Language(s) - English
Resource type - Journals
ISSN - 2525-3409
DOI - 10.33448/rsd-v11i3.26548
Subject(s) - traceability , quality (philosophy) , health care , observational study , likert scale , process management , perception , operations management , business , knowledge management , marketing , computer science , nursing , medicine , psychology , engineering , political science , developmental psychology , philosophy , software engineering , epistemology , pathology , neuroscience , law
This paper seeks to assess the perceptions that healthcare managers have about the efficiency, efficacy, and effectiveness of traceability tools and Internet of Things (IoT) technologies in hospitals in the city of São Paulo. This is an exploratory observational study, with a transversal cut, in which samples were collected from 25 hospitals in the city of São Paulo, which responded to the Likert questionnaire comprising questions about the advantages and disadvantages of the use of traceability tools under the view of health managers. For the analysis, qualitative and quantitative evaluations were carried out, with comparisons of normality and test of mean comparisons between the data got. The results show that a significant portion of the hospitals make use of traceability tools, pointing out its use as fundamental for the execution of processes in an effective and efficient way. Although the use of such tools implies in higher quality and control of the institutions, it is still incipient in Brazil. However, the tools curb the error and increase the quality of health services and patient care. The use of traceability tools and IoTs is becoming more and more widespread all over the world and it becomes urgent that the awareness about their real effectiveness is thus gained. The managers' evaluation sheds light on the efficiency, efficacy, and effectiveness of such tools, and how its use is a tool of unparalleled importance in managing processes and minimizing errors that often occur in dealing with the patient.