Open AccessA Qualitative Case Study Identifying Metrics for ITIL Request Fulfillment Process: Perspectives of an Information Technology Service Provider Group
Publication year - 2019
Publication title -
journal of organizational psychology
Language(s) - English
Resource type - Journals
ISSN - 2158-3609
DOI - 10.33423/jop.v19i4.2295
Subject(s) - information technology infrastructure library , computer science , service provider , process (computing) , knowledge management , process management , empirical research , service quality , service (business) , quality (philosophy) , information technology , business , marketing , philosophy , epistemology , operating system