Open AccessManagerial Response and Recovery in Online Service Setting: An Other-Customer Perspective
Author(s) -
Ke Ma,
Xin Zhong
Publication year - 2020
Publication title -
journal of marketing development and competitiveness
Language(s) - English
Resource type - Journals
ISSN - 2155-2843
DOI - 10.33423/jmdc.v14i3.3067
Subject(s) - service recovery , perspective (graphical) , business , marketing , service (business) , customer retention , customer advocacy , customer service , psychology , service quality , computer science , artificial intelligence
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