Open AccessPublic Service Quality and Citizen-Client’s Satisfaction in Local Municipalities
Publication year - 2019
Publication title -
journal of marketing development and competitiveness
Language(s) - English
Resource type - Journals
ISSN - 2155-2843
DOI - 10.33423/jmdc.v13i3.2242
Subject(s) - servqual , service quality , confirmatory factor analysis , exploratory factor analysis , structural equation modeling , service (business) , quality (philosophy) , work (physics) , customer satisfaction , business , psychology , marketing , statistics , mathematics , engineering , philosophy , epistemology , mechanical engineering