Open AccessTwo Aspects of Customer Participation Behaviors and the Different Effects in Service Delivery: Evidence from Home Delivery Services
Author(s) -
Yuna Murae,
Bach Q. Ho,
Tatsunori Hara,
Yukihiko Okada
Publication year - 2019
Publication title -
journal of marketing development and competitiveness
Language(s) - English
Resource type - Journals
ISSN - 2155-2843
DOI - 10.33423/jmdc.v13i1.681
Subject(s) - communication source , service delivery framework , workload , business , service (business) , marketing , computer science , telecommunications , operating system