Open AccessINVESTIGATION OF THE EFFECT OF SERVICE QUALITY (SQ) ON PATIENT SATISFACTION (PS) IN GHANA USING THE SERVQUAL MODEL: THE CASE OF GREATER ACCRA REGIONAL HOSPITAL (GARH)
Author(s) -
Ronald Ebenezer Essel
Publication year - 2021
Publication title -
i̇şletme ekonomi ve yönetim araştırmaları dergisi :
Language(s) - English
Resource type - Journals
ISSN - 2618-6195
DOI - 10.33416/baybem.876460
Subject(s) - varimax rotation , servqual , reliability (semiconductor) , service quality , exploratory factor analysis , descriptive statistics , psychology , quality (philosophy) , health care , patient satisfaction , regression analysis , nursing , service (business) , medicine , marketing , business , statistics , cronbach's alpha , political science , power (physics) , physics , philosophy , mathematics , epistemology , quantum mechanics , law