Emotional Intelligence in Business: Tools and Development Methods

The ability to use the latest information systems, the spread of information technology, and the strengthening of communication links, determine the process of constant change in today's environment. The need to adapt, to lead change, to think critically and creatively, to conduct effective negotiations in the context of accelerated information circulation, requires the modern manager of development of super professional flexible skills soft skills. In a knowledge economy, information and knowledge become the main factors in the development of an organization. It is not the capital and the ownership of raw materials that becomes the main competitive advantage of the organization, but the trust in its brand, market recognition. Personalization and customer orientation in marketing; the transition from vertical organizational structures to horizontal ones in management lead to increased interest in the study of human behavior, thinking and emotions. Human capital is playing an increasing role in economic relations. The article explores the main features of the digital revolution as a prerequisite for the actualization of knowledge about emotional intelligence in the business environment. The concepts of «emotion», «emotional intelligence», «emotional competence», «emotional capital», «emotional management» are considered. The essence of emotional capital is revealed. The need for the development of four main components of emotional intelligence is emphasized: self-awareness, self-control, social understanding, and relationship management. The systematic errors that often occur in the process of self-control are emphasized due to the manager's unwillingness to resist negative institutions and lack of strategic vision of the manager. The algorithm of development of emotional intelligence of the manager in the conditions of influence of negative stimulus is developed. Methods and techniques of development of emotional intelligence of the manager at each stage of the proposed algorithm are developed. The best tools for the development of emotional intelligence in business are analyzed. Recommendations on the use of techniques and techniques during business training and coaching sessions in organizations. The researches of modern theoretical and methodological approaches to the development of emotional intelligence in business contribute to the introduction of effective solutions in the business practice of modern managers, entrepreneurs and owners of organizations. Putting into practice the proposed tools and methods will facilitate successful adaptation of managers to changes in the environment.