Monitoring library and information services at Central Scientific Agricultural Library

The findings of monitoring of repertoire of and demand for library and information services (document, reference, bibliographic awareness, cultural and educational services) are discussed. The mentioned services are available through the CSAL website. The types and forms of services are analyzed, their place and demand for them are discussed. The focus is made on the online services providing access of in-house information resources, e. g. e-libraries, e-catalogs, virtual exhibitions, etc. The terminological analysis of services titles as compared to the new national standard of library information services was executed. It was revealed that the services titles meet the standardized terms and definitions. The degrees of demand for difference services are estimated as active, fluctuating and decreasing. To improve library and bibliographic services and information support of science for agro-industrial complex, the authors recommend: to study products and services of unstable and decreasing demand, to load explicit list of services in the Information Services section, to design scientist personal accounts, to make it possible for the users to take part in selecting documents for digitization and to receive e-newsletter on new library acquisitions, etc. The authors conclude that CSAL provide the wide range of library information services which is essential to increase accessibility and friendliness of Library-generated information products, to improve information support of research in agricultural industries. The findings will be used in planning user library and information services. It is imperative that user services are monitored and user demands are analyzed.