Open AccessDo Digital Systems and Concepts in Modern Public Service Production Have a Negative Impact on Citizens as End-users?
Author(s) -
John Storm Pedersen,
Jacob Dahl Rendtorff
Publication year - 2016
Publication title -
nordicum-mediterraneum
Language(s) - English
Resource type - Journals
ISSN - 1670-6242
DOI - 10.33112/nm.10.3.6
Subject(s) - production (economics) , service (business) , perspective (graphical) , public service , relation (database) , service dominant logic , logic model , computer science , business , political science , public relations , knowledge management , public administration , marketing , economics , artificial intelligence , database , macroeconomics
Do digital systems and concepts in modern public service production have a negative impact on citizens as end-users? To answer this research question, we shall first present our theoretical framework ‘the institutional logics perspective’ and show how we deploy this on modern public service production. Second, we claim that digital systems and concepts develop a new institutional logic within modern public service production: the ‘digital logic’. Third, we analyze and discuss the new logic ́s possible impact on citizens as end-users. Fourth, we discuss the ethical dimensions of values and ethics in relation to public service production and digitizing.