Open AccessWhy Public Bus is a Less Attractive Mode of Transport: A Case Study of Putrajaya, Malaysia
Author(s) -
Muhamad Nazri Borhan,
Ahmad Nazrul Hakimi Ibrahim,
Deprizon Syamsunur,
Riza Atiq Abdullah O.K. Rahmat
Publication year - 2017
Publication title -
periodica polytechnica. transportation engineering
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.388
H-Index - 15
eISSN - 1587-3811
pISSN - 0303-7800
DOI - 10.3311/pptr.9228
Subject(s) - punctuality , public transport , business , kuala lumpur , government (linguistics) , transport engineering , reliability (semiconductor) , service (business) , service quality , work (physics) , marketing , engineering , quantum mechanics , mechanical engineering , linguistics , philosophy , power (physics) , physics
This paper investigates the constraints that limit the use of public bus by people commuting to work in Putrajaya, Malaysia. Putrajaya was built to replace the city of Kuala Lumpur as the new administrative centre for the government of Malaysia. This research adopted qualitative methods which involved a total of 29 respondents who use car and/or bus to commute to their workplaces. The findings of this study show that several factors, such as reliability, safety, and customer service, play considerable roles in promoting the use of public transportation. The respondents agree that reliability (e.g. frequency, punctuality, and transfer) is an important factor in choosing a particular mode of transport. Safety is one of the major concern amongst the respondents, which need to be improved along with customer satisfaction of the public bus service. The results of this study suggest that a more reliable and accessible service is required to promote public bus as an attractive mode of transport.