Open AccessOrganisational Culture in Public Institutions and its Effect over the Implementation of Total Quality Management Process – Kosovo Case
Author(s) -
Ilir Rexhepi,
Ermira Qosja
Publication year - 2012
Language(s) - English
Resource type - Conference proceedings
DOI - 10.33107/ubt-ic.2012.42
Subject(s) - total quality management , disadvantage , organizational culture , context (archaeology) , quality (philosophy) , process (computing) , quality management , business , process management , order (exchange) , quality management system , public relations , knowledge management , public administration , political science , computer science , marketing , law , service (business) , paleontology , philosophy , epistemology , finance , biology , operating system