Open AccessTingkat Kepuasan Pasien terhadap Pelayanan Kefarmasian di RSUD Dr. Murjani Sampit
Author(s) -
Susi Novaryatiin,
Syahrida Dian Ardhany,
Siti Aliyah
Publication year - 2018
Publication title -
borneo journal of pharmacy
Language(s) - English
Resource type - Journals
ISSN - 2621-4814
DOI - 10.33084/bjop.v1i1.239
Subject(s) - likert scale , patient satisfaction , service (business) , customer satisfaction , service quality , psychology , medicine , nursing , family medicine , business , marketing , developmental psychology
Good pharmaceutical services are directly oriented services in the drug use process aimed at ensuring the safety, effectiveness, and rationality of drug use by applying science and function in patient care. Consumer satisfaction is the response of customer or service user for each service provided. The purpose of this study was to determine the level of patient satisfaction with pharmaceutical service in RSUD Dr. Murjani Sampit. This study was conducted using the descriptive method. The level of satisfaction was measured by the five dimensions of service quality and was analyzed using percentage and Likert scale. The results showed the average percentage of interpretation score of 68% which means included in the category of satisfaction.