Open AccessCUSTOMERS PERCEPTIONS, EXPECTATIONS AND EXPERIENCES OF SERVICE QUALITY FOR HOTELS IN MUTARE, ZIMBABWE
Author(s) -
Vitalis Basera,
Godfrey Makandwa
Publication year - 2020
Publication title -
journal of gastronomy hospitality and travel (joghat)
Language(s) - English
Resource type - Journals
ISSN - 2619-9548
DOI - 10.33083/joghat.2020.30
Subject(s) - perception , service quality , business , quality (philosophy) , marketing , service (business) , psychology , philosophy , epistemology , neuroscience
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