Open AccessUsulan Pengurangan Jumlah Cacat Part Produk Frame X
Author(s) -
Muhammad Musafak,
Johan K. Runtuk,
Sumartono Sumartono
Publication year - 2019
Publication title -
jie (journal of industrial engineering)
Language(s) - English
Resource type - Journals
ISSN - 2527-4139
DOI - 10.33021/jie.v3i2.528
Subject(s) - frame (networking) , complaint , diagram , product (mathematics) , quality (philosophy) , engineering drawing , computer science , materials science , physics , operations management , business , mechanical engineering , composite material , engineering , mathematics , geometry , database , political science , quantum mechanics , law
Quality has an important role in a company. A defect product can The customer complaint of PT XYZ keep increasing in November 2017 in amount of 13.178 pcs. The highest defect occurred on frame X and visual problem. After analyzing using fishbone diagram, the cause of highest defect is caused by method and material.