Open AccessPost Acceptance Model for Online Teleconsultation services: An Empirical Study in Malaysia
Author(s) -
Abdulaziz Aborujiah,
Rasheed Mohammad Nassr,
Abdulaleem Al Othmani,
Zalizah Awang Long,
Mohd Nizam Husen
Publication year - 2021
Publication title -
international journal of electrical and computer engineering systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.141
H-Index - 4
eISSN - 1847-7003
pISSN - 1847-6996
DOI - 10.32985/ijeces.12.si.7
Subject(s) - unified theory of acceptance and use of technology , expectancy theory , technology acceptance model , knowledge management , inclusion (mineral) , health care , affect (linguistics) , usability , psychology , business , computer science , social psychology , communication , human–computer interaction , economics , economic growth
Most nations across the world are actively pursuing equal access to healthcare services. Teleconsultation technology is a substantial improvement in terms of an effective framework for the provision of healthcare services. However, a lack of understanding of people’s willingness towards the use of this technology has been observed. The goal of this study is to investigate the factors affecting the post-acceptance of teleconsultation services in Malaysia. This study developed a theoretical model which involves the combination of the second generation of Unified Theory of Acceptance and Use of Technology (UTAUT2) and Expectation Confirmation Theory (ECT), with the inclusion of several other constructs. An online survey was used to collect data from 154 university students and partial least squares (PLS) approach was used for data analysis. The research findings indicate that confirmation, performance, effort expectancy, usefulness, and satisfaction were the key factors that affect the post-acceptance of teleconsultation services. Furthermore, actual use, ease of use, technology readiness, and facilitating conditions did not impact participants' post intention in the continuous usage of teleconsultation facilities.